To confirm the Sophos ports , , and are all open on the windows firewall which is enforced with a GPO. File and printer sharing is enabled. Endpoint 9. Is there a particular process that needs to be followed for migrating endpoints over to a different SEC same version etc?
As the necessary files seem to be in place it should be sufficient to run ClientMRIniti. Hi Christian. Is there a way of remotely running the ClientMRIniti. One thing I have noticed which is interesting, when using the protect function in SEC the scheduled install task appears, the endpoint software is reinstalled.
But the updating details are incorrect in the iconn file even though the machine is in the correct SEC group and should have the same updating settings as the updating policy. So I have to manually copy the iconn file from a working laptop and hey presto it updates.
I appologise for my lack of knowledge; coming out of Uni straight into my first IT security job and learning lots of new things. After 8 months of using Sophos I must say I am pretty impressed with it and end up defending it when users start moaning. As you say, when you protect a machine in SEC, the Sophos Management Service on the management server machine creates the scheduled task on the remote machine to run setup.
There are a number of switches passed to setup. The management service constructs the command based on the subscription and SEC group, from which it takes its updating policy. If you monitor the scheduled tasks on the client when you deploy to it, you can look at the properties of the Sophos install task and view the exact command line being run.
It might be worth you checking that the paths in there are correct. This command is possibly worth saving for the future. It was designed to help move clients from one SEC server to another but can be used to just re-initialize the machine in terms of RMS.
You can run the HTA on any machine, you choose the correct cac. This will generate you a VBS file you can run on the client. This will, remove any existing config and certificates from the client and re-run ClientMRInit. The system drive has sufficient free disk space. Cannot determine the system drive disk space. We recommend at least 5 GB of free disk space on the primary drive before installation.
SEC 5. We recommend at least 8 GB of free disk space on the primary drive before installation. This computer should have at least 5GB of free disk space on the primary drive. A default installation may be required to install a number of pre-requisites such as. Also, the number of subscriptions and distribution locations could vary from install to install. If disk space is a concern, Sophos recommends that you manually install a SQL instance specifying alternative drives for the data and logs.
It may also be worth considering deploying additional distribution points to a remote file server or installing an additional Sophos Update Manager on another computer. Sophos Remote Management System is not installed. Cannot determine whether Sophos Remote Management System has already been installed.
The management server cannot be installed when RMS is already installed on the system. Please uninstall this component before continuing. Note: Setup. The maximum supported in Windows is SEC 5.
The maximum supported in Windows is Please see the article Sophos Enterprise Console: Improving scalability and performance on large networks by setting up ephemeral ports for more information on how to increase the number of ephemeral ports the operating system can assign to older operating systems. Sophos Enterprise Console is not running on this computer. Sophos Enterprise Console is currently running on this computer. Please stop it before continuing. Cannot determine whether Sophos Enterprise Console is running on this computer.
If it is running, please stop it before continuing. Sophos Enterprise Console must not be running. Please close this product before continuing. Sophos Enterprise Manager is not running. Sophos Enterprise Manager is currently running.
Cannot determine whether Sophos Enterprise Manager is running on the computer. Sophos Enterprise Manager must not be running. Simple File Sharing is disabled. Simple File Sharing is enabled. Please disable it before continuing. Cannot determine whether Simple File Sharing is enabled.
If it is enabled, please disable it before continuing. Simple file sharing must be disabled. Note: The check made by 'setup. This will prevent a remote Management Server from connecting to the database. SQL browser service should be running for the management service to locate the Sophos database instance. This computer has the correct operating system service pack installed.
Support operating system version and service pack must be installed. You are an administrator on this computer. You do not have sufficient rights to run the installer. Cannot determine whether you have sufficient rights to run the installer. User must be an administrator on this computer to perform the installation.
Please log on to the computer as an administrator and run the installer again. The computer is not a domain controller. The computer is a domain controller. We recommend installing the software on a non-domain controller computer. Cannot determine whether the computer is a domain controller. It is recommended, for security reasons, that Enterprise Console is not installed on a Domain Controller.
It is also likely that additional security settings have been configured on a DC, which could prevent Enterprise Console from installing; one such problem is referenced in the article: Unable to install Management Server - Failed to create scheduled tasks.
Windows Installer 4. An existing SQL Server instance must be used. Download version 4. NET 3. Please install it before continuing. Cannot determine whether the. NET executable is located in the pre-req folder.
Net executable must be in the pre-req folder if version 3. Otherwise, it will fail while trying to install it. NET 4 is located in the pre-req folder. NET 4 is not installed, and the executable is not in the pre-reqs folder.
NET executable must be in the pre-req folder if version 4 is not installed and is required for SEC installation. NET 4. NET executable must be in the pre-req folder if version 4. Please see the article Sophos Enterprise Console: A new instance cannot be created because Microsoft. NET is not installed for more information. The logon user can access the database. The logon user cannot access the database created during a previous installation.
During an upgrade, the logged-on user must have access to the database created in the previous installation. If you are using a nameless default SQL instance, see the article Sophos Enterprise Console: The logon user cannot access the database created during a previous installation. Note : If the following failure message is also displayed, follow the guidance provided for that failure message first as this failure may be linked: Sophos Enterprise Console: Unable to connect to database used by previous version.
The Management Server does not use the database installed on this computer. Please uninstall the database from this computer before continuing.
If you attempt to modify an existing server installation the server role is already installed , this error will appear if the server points to a remote database and there is a previous Sophos database on the local system. To proceed, you must remove the local database before running the installation again.
If required, please backup the database before removing it. The computer must be restarted before continuing with the installation. Reboot and re-run the Enterprise Console installer. Cannot validate the login user account against the domain controller. Ensure that your domain controller is started and accessible to your Sophos Management Server.
Microsoft Message Queuing can be installed. Service and Support. Home More. Sophos Endpoint Security and Control: Remote management system significant files and registry entries on the client computer KB Oct 08, 2 people found this article helpful English Japanese.
Important Sophos is retiring this product on 20 July For product retirement details, see our retirement calendar. Was this useful?
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