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Why We Switched from Python to Go. Pinterest Engineering. UiPath with Boris Krumrey. Exclusive Articles. A dual citizen of the US and Canada, living in Canada, cannot purchase certain ebooks for the Amazon Kindle, though the same books can be purchased through their Audible subsidiary in audio format.
Video on Demand and many ebooks from Amazon are governed by the same rules. This is to prevent theft. So what is the alternative for this customer, or any customer who may be traveling? Well, do without, get a copy from a friend or find a pirate copy. The same rules apply to download or streaming media. One particular group of documentary films is broadcast on public television on the program Independent Lens. Some satellite radio broadcasters only accept subscriptions from US customers and they cannot take their services to many places in the world, even though reception is not the problem.
It seems that all these companies want to prevent foreigners from buying the materials to prevent theft. So how else will they get these materials? One interesting incident happened a year or two ago to kindle owners who were traveling. A book which they had purchased suddenly vanished from their readers. Digital rights management also controls where the customer can store or use purchased materials.
So if your iPhone gets stolen, you have to buy another compatible player, use a Mac, or lose the paid-for media you purchased. The same is true of several other services, Audible. In this way, the owners of the service lock you into their technology. Other ebook or audiobook services have their DRM problems.
Much only work in some hardware or software readers, which makes it hard to choose hardware or software. The Mobipocket format is one with some troublesome compatibility issues. Zooming out, observe how the same basket of software and cloud stocks has lost ground since the start of Now normally this would not be an issue. Stocks go up and stocks go down.
But there are second-order effects to consider. If the value of software stocks is on the ascent, startups benchmarking their present and future worth have rich comps to leverage. But imagine that you paid a premium price for an accounting software product that works well for your business, yet every time you call the support staff you feel down, frustrated or invisible.
At what point does a bad day turn into a bad month, a bad year or just a plain old bad attitude? And at what point is it just not worth calling them anymore so you try to troubleshoot your own software issues, ignore it all together or persuade someone else to call them instead? Being treated rudely, coldly or indifferently by people providing the product or service you paid for is annoying to say the least if not downright infuriating.
How is this fair? Remember, most customer support is designed to drive you bonkers, which leads to negative impacts. This can lead to more negative behavior. Speak up and demand better treatment. When the time comes to vet a new accounting software partner here are a few things to inquire about:. At AIMS, we value education and training. We find that the more in-depth training that our customers get, the more knowledgeable and comfortable they are with our software.
They tend to feel more at ease when contacting our support team as soon as they need it.
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